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SETTING NEW STANDARDS
Phoenix Surfacing has achieved the internationally recognised standard ISO9001, establishing it as one of the leaders in its field.

The assessment was carried out by the British Assessment Bureau and demonstrates commitment to customer service & quality in delivery.

Phoenix Surfacing has now earned the right to display the coveted ISO9001 certification mark to demonstrate its conformance to the standard.
ISO9001 was first introduced in 1987 and requires organisations to demonstrate that ‘they do what they say they do’ and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction.

Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
Phoenix Quality Assurance Manager Emma Lauder commented “We are particularly pleased to achieve ISO9001 certification as it underlines our commitment to our customers and our focus on quality. It was also very pleasing when being assessed that we had almost all the quality systems that we were to be assessed on, already in place; so very little had to be amended to achieve the certification. This demonstrated that the company and its staff were already focussed on providing a quality solution from quotation to delivery”.

Phoenix Surfacing has over 21 years’ experience within the construction industry and has established itself as one of the leading independent road surfacing contractors within the Midlands, serving industry, government
and individuals.

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